The University is seeking to recruit Campus Navigators for the Belfast Campus. Campus Navigators provide a range of support including orientation, events, advice and guidance to staff, students and visitors. This ambassadorial role is a great way to make new friends, familiarise yourself with the environment and to develop key communication and interpersonal skills which will equip you for any future career path you may take.
These paid roles offer flexibility to fit in with your learning and personal schedules. There will be the opportunity to work up to 20 hours per week. With shifts available from the beginning of December 2022. Successful applicants will need to complete a mandatory training on Wednesday 30 November.
Applicants should be great communicators, friendly and approachable, and be able to demonstrate high levels of punctuality, professionalism and reliability. All Campus Navigators are ambassadors for Ulster University. They will be able to demonstrate their enthusiasm for Higher Education and for Ulster University events.
Campus Navigators will represent the University for initiatives and events such as:
- Campus tours
- Open Days (Undergraduate, Post-Offer, and Post-Graduate)
- International Orientation and Semester activities
- Welcome week
Personal qualities/behaviours
- You will be familiar with the Belfast campus so that you can provide navigational support to staff and students
- You will be friendly and approachable, and possess excellent communication and listening skills, with the ability to empathise and help others
- You will be able to present answers and solutions in a variety of ways
- You will be professional, punctual, reliable, well-organised, conscientious, thoughtful and have a can-do attitude
- You will be a positive role model, progressing well academically, with evidence of making the most of your own student experience and an interest in different cultures and travel
Benefits
- Competitive rate of pay
- Flexible working hours for you to schedule around your studies
- Opportunities to build key skills i.e., confidence, customer service and communication skills
- Meet and network with a broad range of other students, staff and visitors to the University
- Get to know your home campus and wider university services and community.
- Free UU branded hoodie and t-shirt
- Participation in focus groups which directly impact the future Student Experience
Main duties and responsibilities
- Act as first point of call, in key campus information points
- Provide navigational support to students, staff and visitors
- Provide basic IT support to students, staff and visitors (e.g. connecting to Wi-Fi)
- Provide general support for on campus activities
- Assist in the development of digital assets such as testimonials
Training provided:
- Campus orientation
- Navigating Ulster University online information
- Customer experience
- Basic IT support
- Cultural awareness
- Campus Safety
Information needed to apply
- CV
- A simple introduction video (Max 3’):
- Tell us a little bit about yourself
- Give an example of a time you gave good customer support
- If a customer asks you a question and you don’t know the answer, what would you do?
- What would you do if someone doesn’t understand what you are explaining to them?
How to Apply
Applicants will be contacted via email by 21 November 2022 regarding the outcome of their application.
Please keep the afternoon of 30 November open for paid training on the Belfast campus. Shifts will only be available to students who attend the training.
**The position above is open to current students of Ulster University, studying on the Belfast campus**