Problems on your course

Have you chosen the wrong course?

Any proposed change of course should be discussed with your Studies Adviser and also with the Course/Subject Director of the course to which you intend to apply. All applications for a change of course or modules of study must be made on a Student Record Amendment Form obtainable from your Faculty/Campus Administrative Office, Registry Office or here.

Changes to modules are not normally permitted after the second week of the semester.

You may be permitted, on educational grounds, to transfer to another course within or outside the University with recommendation for continued financial help in the form of loans and means tested grants. The process must be completed within 16 months of initial registration. For initial advice on such transfers please contact one of the following:
◾Coleraine – Mrs S Hudson, Registry and Admissions Office (ext. 24151)
◾Jordanstown and Belfast –  Mrs S Dooley, Room 4F21 (ext. 66229)
◾Magee – Mrs M Martin, Registry and Examinations Office (ext. 75419)

Issues with your course

If you are having issues with your course and would like to speak to someone about it find out who your course rep is at http://uusu.org/course-reps

Student Complaints Procedure

We are committed to providing you with a high quality educational experience which is fully supported by a range of academic facilities, personal services, recreational and sport amenities, and the clubs, societies and other activities promoted by the Students’ Union.

Securing feedback from you is an integral part of our approach to the development and enhancement of the quality of all aspects of our services, and is achieved by a variety of means, including student participation in staff/student consultative committees and the use of the Student Survey on the Quality of Teaching. All these arrangements are designed to provide opportunities for you to comment on aspects of your university experience which you particularly enjoyed and to identify problems or make suggestions for improvement.

We believe it is important that you should feel able to express dissatisfaction about any aspect of the services we provide, or about the actions or lack of action by our staff. The student complaints procedure seeks to provide an accessible, fair and straightforward system which enables you to raise concerns and which ensures an effective, timely and appropriate response. You will not be disadvantaged because you have made a complaint in good faith.

The student complaints procedure aims to:
◾be easily accessible
◾allow speedy handling, with established time limits for action;
◾ensure a full and fair investigation;
◾respect students’ desire for confidentiality;
◾address all the points at issue, and provide an effective response and appropriate redress;
◾provide information to management so that services can be improved.

Scope of Procedure

The procedure can be used to complain about any aspect of the academic or other services provided by us. However it does not cover the following categories of complaint, for which separate procedures exist:
grievances relating to personal harassment or discrimination on sexual, religious, racial or other grounds;
requests for reviews of academic decisions;
complaints relating to the Students’ Union;
appeals against decisions taken under disciplinary proceedings;
complaints about businesses operating on University premises but not owned by the University;
complaints about decisions relating to admissions or procedural aspects of the application and admissions process.

You should raise any concerns or complaints about any aspect of course delivery or supervision as soon as they arise.

Full details of the procedure are set out in a leaflet which can be obtained from any of the University libraries, Student Support offices, Students’ Union offices, Registry offices or from Faculty offices.

Further information can be found here.

When you have exhausted all internal complaints or review procedures, you may appeal to the Visitor. The Visitor has powers to investigate cases of alleged procedural irregularities or contravention of the basic principles of natural justice. However the Visitor’s powers do not extend to matters relating to academic judgement.

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