Handling Student Complaints

Student Complaints

An important part of being a Course Rep is receiving feedback from students. Inevitably, some of the feedback you receive will be complaints and it is important that you listen and respond to them.

If student feedback highlights a problem it should be reported to the Course Director by a Course Rep, without identifying the individual source of the comments. The Course Director may be in a position to resolve the matter or may need to refer it to the Head of School or Manager of the relevant service, for resolution.

Not all complaints are satisfactorily resolved. If a student approaches you with an unresolved complaint, you should refer them to the University of Ulster’s Student Complaints Procedure.

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